Linear Recruitment are searching for an experienced Resident Liaison Officer (RLO) to join our client in Huddersfield. The successful candidate will be a key player in ensuring planned / reactive works are completed to customers' homes. You will have experience dealing with customers face to face and coming to resolutions quickly and calmy. This is a fast-paced role so previous experience working in a fast paced environment is crucial.

Job duties:

* First point of contact for customers, engaging through face to face meetings, via e-mail and telephone.

* Communicating updates to customers, site teams and internal stakeholders.

* Providing a high level of customer aftercare.

* Liaising with contractors.

* Managing expectations of customers and site teams.

Experience required:

* Direct experience as an RLO is essential.

* Ideally you will have experience from a contractor in a RLO or community engagement role completing planned / reactive maintenance.

* Must have very strong communication skills.

* Must be able to deal with difficult customers in an emphatic manner and come to a resolution.

* Must have experience in a fast paced, high pressure role.

Benefits / package:

* Chances for training and development.

* Chances for progression.

* Supportive work environment.

* Rates negotiable depending on experience