Reporting to the Operational Support Team Supervisor, an exciting opportunity has arisen to join a dynamic operational support department in a new team that is responsible for ensuring the operational data held in our ERP is robustly maintained.

Shifts will be over evenings and weekends - 16 hours per week

Create & maintain charge and pay rates within the system

Process People We Support new starter, alteration, credit notes and leaver forms.

Liaise with our Contracts Team to create system contract records including rates and processing rules for framework contracts.

Create system contract records for individuals and new funders following validation of funding from contracts team.

Communicate relevant system contract references to Operations to streamline the set-up of clients.

Liaise with our Fee Procurement Team to ensure the latest fee uplifts are reflected in the system.

Ensure all changes to pay & charge rates comply with our authorisation matrix.

Create & maintain TUPE Pay rate override records

Maintain and update relevant mileage, travel time & bank holiday & billing calendar fields & rates in the system

Investigate and resolve any finance / invoice queries

Deactivate and archive old data to ensure only current rates are in use

Comply with agreed SLA for create users and changes

Advise on or provide any relevant system reporting, specifically around pay and charge rates.

Create Employee’s and maintain data base.

Other ad hoc duties as required.

Key characteristics for role:

• Attention to detail.
• High level of accuracy.
• Knowledge of Colharbour yet not essential