IT Coordinator

Permanent, Full time

50k

Mayfair (Full time in office)

Principal Mission

Oversee the IT infrastructure in United Kingdom, The Netherlands, Germany and Czech Republic to ensure efficient and secure operations. You will manage service providers, monitor critical IT issues and you will be the interface between central IT teams and the affiliate. Additionally, you may contribute to IT strategy and transformation plans. This role is pivotal in maintaining the smooth operation of IT services within a multinational context.

Key Responsibilities.

Cross-functional coordination between IT teams and regions on subjects such as support models, standards and ITSM
Providing support during company events
Providing a field service support (L2 end-user) to the business
Participation to IT-related projects from conception to implementation, ensuring they align with business objectives, meet deadlines and budget constraints
Troubleshooting issues and providing solutions to maintain uninterrupted IT services
Collaborating with Digital IT Team to manage IT systems and contribute to organisational projects
Monitoring our systems to preemptively address potential issues to the technical teams
Conducting analysis of business processes
Supporting Business key users in the initiative of improvements

Technology Evolution.

Participation in technological choices, contribution to projects bringing new possibilities and development of recommendationsAdministration.

Maintain and develop processes and standards for the region
Ensure that contracts are respected and that negotiated conditions are met (SLAs, contracts)Vendor Management.

Supporting the review of supplier proposals & selection of new supplier
Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessaryCyber Security.

Ensure cyber security awareness are regularly enforced, to our users and our externals vendors / partnersExpected Qualities

Qualification and Personal Character.

Ability to travel on a regular basis, in UK and abroad (Germany, Netherland, Czech Republic) with French and/or German language being preferred
Excellent verbal and communication skills and able to translate complex technical issues into plain English, easily digestible for customers and stakeholders
Strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines and geographies
Good analytical skills
Comfortable working in a fast-paced, customer-focused organization, undergoing change. Flexible and able to adapt to new situations as the business demands
Ability to work collaboratively in a cross-functional environment
Transmission of know-how and expertise
French and/or German favorable but not essential

Technical Knowledge.

ITILv4 Certified
Solutions driven and strong client focus; ability to understand the business requirement
Good knowledge of computer systems, security, network and systems administration
Understand the Project Management methodologiesAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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