Hospitality Manager
Salary: £30,000
Hours: Full-Time, Days

Our client is seeking an experienced and compassionate Hospitality Manager to join their team and create a welcoming and home-from-home environment for residents.

In this exciting role, you will lead the hospitality team, ensuring exceptional service, while creating memorable experiences that enhance the lives of residents. If you have a heart for service, a commitment to excellence, and a proven background in hospitality management, we want to hear from you!

What We’re Looking For

• Proven experience in a similar hospitality role, whether in a care home, hotel, or other hospitality setting.
• Deep knowledge of relevant laws, regulations, and policies, including health and safety and employment legislation.
• Exceptional communication, leadership, and motivational skills to engage with residents, families, and staff.
• Outstanding organisational and time management skills to ensure the smooth running of the hospitality department.

What’s on offer?

• Blue Light Card Scheme – Enjoy discounts on a range of services and products
• Employee Assistance Programme – Access support and guidance for your well-being.
• Career Development – Opportunities for growth and progression.
• DBS Check Included

Responsibilities

• Oversee the day-to-day operations of the hospitality department within the care home, ensuring a high standard of service is consistently delivered to residents.
• Train, supervise and motivate the hospitality team to provide exceptional customer service and develop strong relationships with residents and their families.
• Ensure that all relevant laws, regulations and policies, such as employment and health and safety legislation, are adhered to within the hospitality department.
• Engage with residents and their families on a regular basis to understand their needs, preferences, and feedback, and make appropriate adjustments to the hospitality services.
• Utilize your excellent communication skills to liaise with other departments, external partners, and suppliers to coordinate and deliver hospitality services that meet the diverse needs of the residents.

Reference: WILL90114/AP

INDACC