ENVIRONMENT:
JOIN a multi-disciplinary, high-performing team as the next Operations Associate wanted by a cutting-edge FinTech company where you will play a critical role supporting the delivery and growth of multiple products including the API marketplace for scalable data-driven onboarding solutions. Working closely with Software Engineers, Product Managers, Support teams, and client stakeholders, you will help bridge the gap between business requirements and technical execution. You will also contribute to the planning and rollout of new product features, assist clients with technical onboarding and integration, and support internal teams with issue resolution, technical documentation, and operational projects. You must possess a Beng in Industrial/Mechanical Engineering or BSc in Information Systems/Computer Science or Business Analysis or Business Science qualification with 2 years relevant work experience in a technology-led, product-driven, or operational role including Project Management or Agile delivery experience - either formally as part of a delivery role or informally as part of client/product rollouts.
DUTIES:
Client Onboarding & Integration -
- Lead and manage the onboarding and technical integration of enterprise and strategic clients.
- Coordinate internal and external stakeholders to track and deliver key onboarding milestones.
- Act as the primary point of contact for all technical and product-related queries during the integration phase.
- Support and validate configuration, testing, and implementation of APIs, webhooks, and low-code workflows.
Technical Support & Issue Resolution -
- Provide first-line technical support for escalated queries from the Sales or Client Success teams.
- Investigate and troubleshoot issues using tools such as Postman, dashboards, logs, or test environments.
- Coordinate internal stakeholders to ensure timely resolution of technical or product-related issues.
- Collaborate with the Engineering team to escalate and resolve complex technical challenges.
- Contribute to the development of internal tools, documentation, and knowledge-sharing resources.
Product & Feature Support -
- Support the Product Lead with defining, testing, and validating new product features.
- Participate in UAT (User Acceptance Testing) and ensure alignment with acceptance criteria.
- Assist in the documentation process for internal and client-facing guides, user flows, and edge cases as needed.
Operational Projects & Process Improvement -
- Assist with internal projects aimed at improving operational efficiency and client experience.
- Support the design of lightweight, low-code or no-code solutions to streamline internal processes.
- Help capture key operational learnings, risks, and metrics to inform ongoing improvement efforts.
REQUIREMENTS:
Qualifications -
- A completed formal university degree in one of the following or related fields:
o BEng (Industrial or Mechanical Engineering)
o BSc (Information Systems or Computer Science)
o BA (Business Analysis or Business Science)
Experience/Skills -
- At least 2 years of relevant work experience in a technology-led, product-driven, or operational role.
- Project Management or Agile delivery experience - either formally as part of a delivery role or informally as part of client/product rollouts.
- Demonstrated experience collaborating with technical teams, such as Software Engineering or Product Management.
Advantageous -
