We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis.This role will be hybrid working once

• Experience: 4 years in similar role (MSP Experience Highley Desirable)
• Driving licence and own vehicle
• Salary: £30,000 p.a + out of hours allowance and benefits
• Working Hours: 37.5hrs between 7:30 – 22:00 (Monday to Friday plus on call )  
• Certifications: ITIL Foundation, Microsoft (Desirable)
• Benefits: 23 days holiday including bank holidays, mobile phone paid, training budget, pension contribution.

Responsibilities:
• Provide remote Technical Support with occasional customer visits
• Provide assistance by phone, email and/or using a ticket management system
• Update the internal knowledgebase with issue resolution details
• Mentor and assist junior team membersSkills & Experience
• Good communication, documentation and customer service skills
• Experience of supporting the following:
• Microsoft server operating systems
• Microsoft Exchange
• Microsoft Active Directory
• VMware and/or Microsoft Hyper-V (VMware preferred)
• Microsoft Office 365
• Backup & Replication
• Microsoft Windows Desktop Operating Systems
• Experience of working in a busy MSP environment
• Experience of configuring and supporting network devices such as Firewalls and Switches
• Good understanding of principles of ITIL FrameworkTechnologies & Experience
• Experience working with Cloud Backup software
• Microsoft Remote Desktop Services
• Cloud computing and virtualisation technology 
• Cloud Security
• Firewalls
• SANs
• Server Hardware & Switches
• Office 365 Migrations
• Scripting

• VMWare or Hyper V
• Microsoft Active Directory
  • Knowledge of iOS and Android devices