Position: Housing Disrepair SolicitorLocation: Manchester City Centre Job Responsibilities:

• Case Management: Manage a caseload of approximately 60 housing disrepair cases. Previous experience in handling similar matters is essential.
• Client Management: Maintain client records and communications through Proclaim and Zoho Case Management systems. Ensure clients are updated from the initial enquiry to case resolution.
• Liaison: Work with disrepair surveyors, associations, housing providers, including city councils. Instruct experts and counsel as necessary.
• Client Care: Provide exceptional client service, showing empathy, particularly for vulnerable or distressed clients.
• Business Development: Assist in the growth of the department, contributing to its ongoing development.
• Time Management: Exhibit excellent organizational and communication skills, both internally and externally.

Qualifications & Skills:

• Experience: Previous housing disrepair case handling experience is required.
• Client Focused: Strong client service skills with a duty of care.
• Communication: Clear, prompt communication is essential, both within the team and with clients.
• Empathy: A caring, empathetic approach, particularly when dealing with vulnerable clients.

Benefits:

• Salary: Competitive salary + bonus (dependent on experience).
• Flexibility: Flexitime and birthday privilege.
• Holidays: 24 days annual leave with a holiday buy scheme.
• Appraisals & Training: Annual appraisals and bespoke training opportunities.
• Location: Convenient city centre location.
• Development: Opportunities for growth and advancement.
• Additional Perks: Employee assistance program and pension scheme.

This role offers a blend of client interaction, case management, and professional growth, making it a great opportunity for those with housing disrepair experience looking to join a supportive, thriving firm.