Job Title: Service Advisor - Prestigious Car Brand

Location: Pulborough RH20 1AR

Salary: Basic salary between £28,000-£31,000 (depending upon experience) and Up to £9,000 bonus opportunity

Full Time and Permanent - role will involve working Saturdays on a rota Basis

Our client is an automotive retailer representing prestigious car Brands, they have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, they are a successful and progressive third generation family owned business. They are now actively looking to recruit for a Service Advisor for their premium and luxury car dealership in Pulborough.

The role of the Service Advisor is to:

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Provide our clients customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.

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Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.

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Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our clients brand standards.

KEY RESPONSIBILITIES

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Provide exceptional levels of customer service and ownership throughout the customer's experience.

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Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.

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Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.

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Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.

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Confidently establish an understanding agreement with the customer of the work to be carried out.

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Accurately maintain the service department loading system in line with workshop capacity.

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Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.

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Understand and adhere to manufacturer service requirements.

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Maintain safe working practices and abide high standards of the business.

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Take on additional responsibilities as required by the business.

Skills & Essential Requirements

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Full UK driving licence.

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Organised.

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Smart appearance.

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Confident.

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Ability to excel in a team-based environment and achieve common goals.

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Previous experience as a Service Advisor in the Automotive sector

Benefits:

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25 days holiday + bank holidays

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Bonus / Commission

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Pension Scheme

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Free Eye Tests

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Childcare Vouchers

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Referral Scheme

Please only apply for this role if you are happy to work Saturdays on a rota basis.

To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment