Service Supervisor

Leeds

£30,000 - £35,000

The Service Supervisor will oversee and coordinate service operations, ensuring exceptional service delivery while maintaining strong customer relationships. You will act as a key liaison between the team and customers, providing technical support, managing workflows, and driving service excellence.

Key Responsibilities:

* Parts Management:

* Order parts required for repairs, liaising closely with the Repairs Supervisor to ensure timely procurement.

* PPM Coordination:

* Work with the Service Coordinator to ensure planned preventative maintenance (PPM) schedules are met in line with contractual obligations.

* Quotations:

* Prepare and send service and repair quotes to customers, ensuring clarity and accuracy.

* Communicate effectively with customers to explain the details of quotes, addressing any questions or concerns.

* Team Supervision:

* Manage and support the Service Coordinator, ensuring efficient scheduling and resource allocation.

* Customer Engagement:

* Build and maintain strong relationships with customers, acting as a point of contact for service-related inquiries.

* Proactively identify opportunities to enhance customer satisfaction and address any service issues promptly.

Requirements:

* Strong knowledge of the lift or related service industry, with a solid understanding of service contracts and PPM.

* Excellent organisational and time management skills to manage multiple priorities effectively.

* Proven experience in customer engagement, with the ability to explain technical concepts clearly.

* Leadership skills to manage and support team members.

* Proficiency in using service management software and tools is an advantage.

* A proactive and solution-oriented approach to problem-solving