Warehouse Engagement LeadFriday – Monday06:00 – 14:00Blakelands, Milton Keynes£13.43 per hourACS Staffing Solutions is seeking a Warehouse Engagement Lead to join our team and our client in Blakelands, Milton Keynes. You will be building strong relationships and working in partnership with the management team. As an ambassador of engagement for our agency colleagues, you will ensure a positive overall experience and effective management of attendance, performance, and conduct.Warehouse Engagement Lead Job Duties:

• Promote, develop, and deliver an outstanding customer experience with care and diligence.
• Be the first point of contact for all new agency colleagues, ensuring they are welcomed and have a positive experience.
• Provide new starters with all relevant information about working at the site and expectations as an agency colleague.
• Support and monitor new starters during their first week, checking if additional support is required.
• Monitor general behaviour of agency staff, including health and safety procedures and general work ethic.
• Conduct monthly listening sessions with agency colleagues across all shifts.
• Report on feedback from listening sessions.
• Facilitate surveys of new staff and report on feedback monthly.
• Manage rotas for all agency workers, ensuring all agency colleagues are aware of their schedules.
• Celebrate successes regularly and consistently throughout the year.
• Proactively manage attendance and performance of agency colleagues, including recording conversations, return-to-work discussions, monitoring absences, and recording attendance.
• Arrange backfilling where required.
• Report on attendance and performance to the management team and ACS Account Manager.
• Organise relevant training and support for individuals.
• Manage conflict situations in partnership with the management team and ACS Account Manager.
• Support section managers with giving feedback to staff and having difficult conversations if necessary.
• Assist with operational roles during busy periods.
• Conduct observations and provide feedback to staff.
• Support in the training of agency colleagues where required.

Warehouse Engagement Lead Key Skills Required:

• Ability to prioritise and plan work effectively.
• Ability to produce reports and present information professionally.
• Excellent communication skills with the ability to develop professional working relationships with key stakeholders.
• High level of IT skills with knowledge of Microsoft Excel and Google Sheets.
• Excellent work ethic.
• Flexibility regarding working hours to support all three shifts during the week.

Please give us a call now on to discuss further or apply now and one of the team will be in touch