Key Group is a collective of specialist businesses focused exclusively on the later-life lending sector. We provide innovative financial products and solutions that empower UK homeowners to unlock the wealth tied up in their properties, helping them achieve a better and more fulfilling retirement.
With a commitment to excellence and customer-centric values, we pride ourselves on delivering tailored services that make a meaningful difference in the lives of our customers.
Join us in shaping the future of later-life lending! As an Administrator at Key Group, you will play a vital role in supporting our mission to help homeowners unlock their financial potential. You'll provide efficient administrative support across various teams, ensuring that processes run smoothly and customers receive exceptional service.
Main role & Responsibilities
To support the mortgage desk and wider Key Direct team with input & collation of data as required.
To support advisers by completing client recommendation packs, anti-money laundering checks, processing offers and instructing solicitors.
To work together to achieve team and business targets and deliver a quality service to Key clients.
Main duties and responsibilities of the job
To demonstrate and continuously embed the company values in every aspect of the role.
Inputting and collation of data as instructed.
To deliver an excellent inbound telephone service on the general enquiry calls.
Complete new business checks.
Supporting with ad-hoc administrative tasks as directed.
Maintaining an exceptional quality of work in order to meet agreed business targets.
Liaising with key stakeholders to the business to maintain quality relationships.
To carry out any reasonable instruction commensurate with the role.
Key knowledge, skills and experience:
Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred, although training will be provided).
Ability to multi-task between a variety of administrative tasks in a past paced environment.
Excellent level of attention to details and scores highly on quality control.
Excellent time management and organisational skills.
Demonstrates previous telephone based customer service.
Organisation and discipline for accurate and timely completion of own administration.
Committed to quality; highly compliant.
Proactive - constantly considers process and puts forward suggestions on how to change for the better.
Most of all we look for people who display and work around the core values of our business:
Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops
Benefits:
23 days holiday, plus bank holidays. Rising to 28 based on length of service.
Additional holiday purchase scheme
1 charity day
Tier 1 pension (5% Employee, 8% Employer)
Simply Health cashback plan
Life Assurance
Rewarding Staff Referral Scheme
Long Service Award
Enhanced Maternity & Paternity Pay
