We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within the security field. Our client manages a large protfolio of commercial properties ensuring site safety is managed and effectively supported. 

As the Customer Service Executive you will effectively manage the customer and site requirements accompanied with the scheduling of internal engineers to support with queries.  from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role.

If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.

You will be effectively managing the relationships between our clients engineers and their customers. Effectively managing their workloads and scheduling based upon priority and clients requests.

What benefits do our client offer you?

Hybrid working pattern offering 3 days working from home
Annual Bonus Scheme
20 day annual leave entitlement with bank holidays
Life Insurance
Free onsite parking
Company pension scheme
Joining a fantastic company culture all working towards a joint goal
This Customer Service Executive role will hold the below responsibilities:

Managing customer relationships arranging quotes and relationship management
Deal with inbound customer enquiries
The processing and action of work orders compiled by their clients
Managing a portfolio of clients requests and provide aftercare
Dealing with invoice queries and issuing customer invoices
General administration duties
Handling of complaints in accordance with the agreed escalation process
The ideal candidate for this Customer Service Executive role will hold the exposure and skillsets below:

Previous exposure within an administrative or customer service role is essential
Naturally a confident communicator with the ability to build secure relationships
A progressive and professional mindset with the want to grow
Previous experience with invoicing or customer queries would be advantageous
Excellent Attention to detail
Competent in Microsoft office and outlook
Able to multitask and prioritise workload
Full UK Driving License