Role Responsibilities:

• Provide first and second level technical support on incidents and problems.
• Monitor overall system performance and ensure smooth system functionality.
• Create, maintain, and utilise documentation.
• Assist in building compliance with processes and policies.

What You Will Bring to the Team:

• Excellent organisation and time management skills.
• Experience working to ITIL best practices.
• Desire to improve processes and identify root causes of problems.
• Willingness to both share your knowledge and learn from others.
• Proactive approach towards identifying risks and problems.

Desirable Skills and Technologies:

• Experience in installation, upgrading, configuration, and support of: Windows 2016/2019, Windows Server, AWS, and Azure.
• Knowledge of Active Directory, including object creation, OU creation, RBAC management, and DFS.
• Familiarity with virtualisation technologies such as VMware, VSphere, VSAN, SCVMM, Hyper-V.
• Knowledge within networking, including TCP/IP, DHCP, DNS, LAN, WAN.
• Good understanding of PowerShell scripting.
• Awareness of McAfee EPO/ENS.