Solution47 Recruitment are seeking a Customer Service Manager for a client in the heart of Saffron Walden.

The focus of this role is to ensure our clients Customer Service Team is offering a high level of service to customers, clients and suppiers.

Responsabilities:

* Oversee all customer contact from sales

* Complaint resolution

* Ensure your team provide the very best customer service

* Manage all interactions with customers and supplies and these to be done effectively and efficiently.

* Ensure all teams emails, live chats and calls are handled to a high standard

* Provide guidance and trainning

* Keep up to date with currently products and ranges

* Manage staff rota

The ideal candidate will have:

* Excellent customer service skills

* strong verbal and written communication

* Proven leadership skills and qualities

* Ability to work under pressure

* Ability to multi-task

* Good interpersonal skills