Key Responsibilities

Project Handover & Onboarding

* Receive and manage project handovers from the sales team, including but not limited to penetration tests, IR, MDR, CE, CE+ engagements.

* Set up customers on platform and conduct onboarding calls.

* Ensure customers receive clear next steps and guidance for their projects.

* Provide customer support for project updates.

Project Coordination & Administration

* Manage project admin, ensuring all deals have associated projects and are moved through the pipeline stages correctly.

* Set up loop pages for penetration tests to showcase key testing information.

* Create and maintain SharePoint folders for project documentation.

* Keep the calendar up to date with critical project dates and deadlines.

* Provide regular project updates to the sales team, customers, and partners at key milestones.

Operational Efficiency & Data Management

* Log and track project data to support operations strategies, ensuring streamlined processes and identifying roadblocks.

* Capture essential project metrics, including time spent and staff utilisation, to optimise resource allocation.

* Collaborate with internal teams to improve workflows and enhance efficiency in project delivery.

Required Skills & Experience

* Proven experience in project management, preferably within cybersecurity, technology, or a related field.

* Strong organisational and multitasking skills, with the ability to manage multiple projects simultaneously.

* Excellent communication skills, both written and verbal, for effective coordination with stakeholders.

* Proficiency in HubSpot, project management tools, and Microsoft Office (including SharePoint).

* Experience in client relationship management.

* Analytical mindset with the ability to track, analyse, and report on project data.

* Problem-solving abilities to identify bottlenecks and enhance operational processes.

Preferred Qualifications

* Experience working in a SaaS or cyber security environment.

* Project management certification (e.g., PRINCE2, PMP) is a plus