A leading company in the consumer products industry is seeking a dedicated Technical Customer Support professional to join their UK team. The role involves providing technical assistance, managing internal customer inquiries, and ensuring high levels of customer satisfaction.

Client Details

Customer Support Specialist (technical), Basingstoke: The client is a well-established global leader in the consumer products sector, known for their innovative and high-quality products. They are committed to delivering exceptional customer service and support. With a strong presence in the UK, they cater to a diverse range of customers, offering solutions that enhance everyday life.

Description

Customer Support Specialist (technical), Basingstoke:

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues with the company's products.
• Support basic IT queries on PC and Macs and mobile phones
• Guide customers through step-by-step solutions to resolve their technical problems.
• Document and track customer interactions and technical issues in the CRM system.
• Collaborate with the technical team to escalate and resolve complex issues.
• Conduct follow-ups with customers to ensure their issues are fully resolved.
• Assist in the development of technical support documentation and FAQs.
• Stay updated on the latest product features and technical advancements.

Profile

• Proven experience in a technical support or customer service role.
• Potentially from a 1st or 2nd line IT support or a technical customer service role
• Knowledge of PC and Macs and excellent systems skills
• Strong technical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts to non-technical customers.
• Proficient in using CRM software and other support tools.
• Highly organised with strong attention to detail.
• A customer-centric mindset with a passion for delivering exceptional service.
• Flexibility to work in a fast-paced and dynamic environment.

Job Offer

Salary of circa £35,000 to £39,000 plus excellent package.