We are seeking a Customer Project Coordinator with a background in the I&C field for a large industrial manufacturer and distribution centre based in Burnley. The successful candidate will be pivotal in key customer conversations & project intake management. The following will have overarching support functions with order management, data processing, client quotation logging, supply chain management, & product delivery.

Client Details

The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.

Description

Key responsibilities will consist of:

Coordinate production and delivery of custom, tailor-made products
Work closely with production teams to ensure order accuracy
Maintain exceptional customer service throughout the order process
Handle customer inquiries and resolve any issues promptly
Monitor and update order status in the company's system
Collaborate with sales team to achieve customer satisfaction
Ensure all procedures adhere to company standards and regulations
Participate in team meetings and contribute to continuous improvement effortsProfile

A successful Customer Coordinator should have:

A background in I&C field within customer functions
Strong telephony professional manner & ability
Proven experience in a customer service role
Strong coordination and organisational skills
Excellent communication and interpersonal skills
Proficiency in using business software and systems
A collaborative mindset and ability to work as part of a teamJob Offer

Hybrid working with a certain degree of flexibility
Flexi-time & accessible shift patterns
Company bonus & profit share
Internal progression & step-up availability