Bilingual Senior Customer Account Manager (Italian speaking)

Competitive + Benefits

Welwyn Garden City

Days Only (Mon-Fri)

gap technical are proud to be representing this global manufacturing business in their search for a Senior Customer Account Manager to work at their facility based near Welwyn Garden City

Performance Objectives

Assist in the development and implementation of customer service standards with commercial focus
Assist with auditing quality of service in line with the set standards and give feedback to management
Adjusting the order book for the customers' requirements
Co-ordinate with planning to ensure scheduled dates are met or that alternative dates are determined
Work with senior managers to develop new and efficient methods of reporting variations to clients
Host customer on site visits and co-ordinate with other departments
Visit customer sites for reviews as required
Produce shipping paperwork and liaise with client as required
Maintain customer portals
Order entry and job creation on system
Oversee entire RFQ Process, from receipt to submission, ensuring timely and competitive proposals
Generate various reports for the Commercial Account Manager
Using Business Process ManualPerson Specification

Italian Speaker
Level 3 Management Certification or equivalent
Experienced in coaching and mentoring
Comfortable and experienced in communicating, negotiating in person, via telephone and email
Experience of planning and prioritising to meet tight deadlines.
Good understanding of people and procedures.
Good interpersonal skills with the ability to build and maintain excellent working relationships with clients, suppliers, immediate team members and other production teams.Desirable

Customer services qualification
Engineering background
Experience of resolving people issues
Knowledge of company policies and procedures.
Knowledge of contract law
Experience of Q-pulseApply

Please send your CV via the Apply now option on the website

If you have any questions or are interested in any other opportunities we may have, please do not hesitate to get in touch

This vacancy is being advertised on behalf of gap technical who are operating as an employment agency.

gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

Closing Date: 1/5/2025

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