Page Personnel are working in partnership with a growing organisation to recruit for an astute Real Time Analyst to oversee the real-time management of their Customer Service Department in the FMCG industry. The successful candidate will ensure optimal service levels, schedule adherence, and manage intraday performance.

Client Details

Our client is a leading player in its field, boasting a solid reputation for excellence. This is a fantastic opportunity for someone who has previous experience within this field, and would be excited by a completely new opportunity within a business that hasn't had this position previously.

Description

• Oversee real-time management of the Customer Service Department.
• Ensure optimal service levels and schedule adherence.
• Manage intraday performance and make necessary adjustments.
• Provide timely and accurate reporting on service metrics.
• Collaborate with management to identify and address performance gaps.
• Participate in strategic planning and budgeting processes.
• Contribute to continuous improvement initiatives within the department.
• Ensure compliance with company policies and industry regulations.
• Crisis and incident management.

Profile

A successful Real Time Analyst should have:

• Proven experience in real-time analysis or similar roles within the FMCG industry.
• Proficiency in using workforce management software and tools.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to work collaboratively and communicate effectively with team members at all levels.
• A commitment to delivering exceptional customer service.

Job Offer

• An annual salary range of £30,000 - £35,000.
• A rewarding career with a reputable company.
• An inclusive work environment that values diversity and teamwork.
• Opportunities for professional growth and development.
• Great benefits package.
• Opportunity to really make this role your own being a completely new position within the company.