Operational Resilience Manager

Remote (Must be able to commute to Manchester a minimum of once a Quarter)

We are seeking an experienced strategic operational resilience manager to lead the delivery of our Operational Resilience activity across Markerstudy. You will work directly with the business and play a pivotal role in enhancing our Operational Resilience by addressing complex challenges, influencing senior leadership on resilience strategies, and providing expert technical advice.

Reporting to the Head of Quality & Risk this position requires a professional who can drive significant initiatives and ensure compliance with advanced regulatory frameworks.

Responsibilities:

• Drive progress on operational resilience goals in line with broader business objectives.
• Collaborate with COO and Second Line Risk to define the strategy.
• Lead the annual review of key business services, impact tolerances, and process mapping, making necessary updates.
• Develop and implement a comprehensive annual testing plan covering all pillars, including scenario analysis.
• Ensure that all test plans are comprehensive, regularly updated and effectively measured, identifying areas for improvement.
• Create clear, accurate reports for senior management, internal committees, and other business units.
• Stay informed on regulatory developments to ensure compliance.
• Lead, mentor and develop colleagues across MISL to improve awareness and maturity of Operational Resilience. Identify training needs and facilitate professional development opportunities.

Must Have:

• Experience with Operational Resilience BAU in a Financial Services setting.
• The ability to analyse complex scenarios and support the team to craft innovative solutions, align team efforts and organisational goals.
• Demonstrable strong Stakeholder Management skills with a proven history of influencing.
• Ability to collaborate effectively with cross functional teams and foster a collaborative work environment.
• Able to work effectively across multiple activities simultaneously.

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