Involve Recruitment (Midlands) Ltd are working with a Lock Manufacturer for a TECHNICAL CUSTOMER SERVICE POSITION on a PERMANENT BASIS

· Monday to Friday - 37.5 hours

· Salary £27,000

· Pension plan

· 25 days holidays plus bank holidays

· Career opportunities

Daily duties

* Provide Technical and Customer support to give advice on products and technical support

* Managing technical queries and supporting Technical Support Manager

* Live Chat support

* Managing system concerns and working alongside Internal comms/trade/order entry teams

* Answering the phone to handle customer queries

* Proactively learn to build product knowledge in order to handle technical queries

The skills and experience you need

We are looking for someone who:

* Has previous experience in a technical role. (2 year minimum)

If you have previous technical customer service experience within manufacturing or engineering then please do not delay in applying