Job Title: Credit Control Administrator

Location: Amersham (Fully remote for the right candidate)

Salary up to £27K

Permanent

Role purpose:

Reporting to the Customer Account Manager, the Credit Control Administrator is responsible for the collection of revenue and credit owed to the business, ensuring it is paid in a timely manner to reduce the risk of bad debt and improving cash flow though the business.

The Credit Controller takes ownership of their customer portfolio and builds strong relationships with both internal and external stakeholders.

Principal responsibilities and tasks:

Drive cash collections through chasing overdue invoices and payment via telephone and email to meet current key performance indicators (KPIs)
Manage internal and external debt payment questions and enquiries.
Take ownership of customer queries, track and manage process through to resolution.
Ensure payments are on track to be paid within the agreed terms.
Maintain detailed records of cash collection activities and conversations including updating status code and revising the forecast date of invoices.
Build and maintain strong relationships with internal and external stakeholders.
Prepare monthly customer account statements.
Identify accounts for escalation and report risk to collections target..
Other ad-hoc duties which fall within the reasonable expectations of the role.

Essential competencies:

Strong written and verbal communication skills.
Ability to reconcile customer accounts.
Good negotiation skills.
High attention to detail.
Ability to prioritise a heavy workload.
Good analytical skills.
Target driven