• IT Infrastructure Analyst
• provide level 1 and 2 technical support for hardware, software and network-relat
• Hybrid working

I have an exciting opportunity for an IT Infrastructure Analyst to join a pharmaceutical company based in the Berkshire area. The ideal candidate will have at least 3 years experience supporting IT systems/Datacentres with strong knowledge of Window technologies and networking The position is to provide level 1 and 2 technical support for hardware, software and network-related issues. Key Support Areas

• End-User Support
• Hardware and Software troubleshooting
• Device management
• System Monitoring and maintenance
• Process Improvement and Mentorship

 Key Skills and Competencies:

• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications
• Familiarity with basic networking concepts, including Wi-Fi and VPN troubleshooting
• Experience with device management tools like SCCM & Intune
• Excellent communication skills and the ability to explain technical issues to non-technical users
• Desirable to have experience with Cloud Infrastructure
• Proven ability to support a Hyper-V environment
• Understanding of PAM and DLP technologies.