We're on the hunt for a Warranty and Product Support Manager with solid experience in supplier warranty management within consumer-facing industries. Here are the specifics:

✔️ Experience in handling supplier warranty management and international goods shipping.
✔️ Skilled in managing customer service, relationship building, and retention.
✔️ Knowledgeable about the S&OP process for spares management.
✔️ Technical know-how

📝 Purpose:
The Warranty and Product Support Manager will manage the entire warranty and repair operations, ensure parts are available when and where needed, and drive quality and efficiency improvements.

📈 Key Responsibilities:
✔️ Global Parts Availability & Logistics
✔️ Stakeholder Liaison
✔️ S&OP Process Management
✔️ Support to Repair Centres & Distributors
✔️ Data Analysis & Reporting
✔️ Root Cause Analysis & Improvement
✔️ Quality Control & Compliance
✔️ Cost Management
✔️ Customer Experience & KPIs
✔️ Transport Solutions & Logistics

🔍 Skills & Attributes:
✔️ Strong project management and multiple priority handling
✔️ Excellent communication skills
✔️ Robust problem-solving with a data-driven decision-making approach
✔️ Familiar with managing international logistics and warranty processes
✔️ Proven track record in customer service operations

Interested or know someone who could be?

📧(url removed)

📞(phone number removed)

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003