Are you a an experienced Litigation Collections Specialist looking for a new opportunity? Our client, a purpose-driven company based in Manchester City Centre, is on the hunt for a  Collections Specialist to join their team. With a mission to redefine financial inclusion, the company offers bespoke lending solutions to UK homeowners. Enjoy a competitive basic salary of £32,094 per annum, plus a bonus. Benefit from a flexible working scheme, with hybrid working available after probation, and a four-day working week pilot scheme in progress. You'll also receive up to 25 days of annual leave plus bank holidays, and your birthday off every year!

Our client is a Certified B Corp with a social purpose, committed to empowering individuals and fostering long-term financial well-being. They challenge traditional norms with innovative lending solutions designed to support those overlooked by conventional financial institutions.

As a Litigation Collections Specialist, you'll be responsible for:

Managing customer accounts that are over 7 months in arrears.
Delivering exceptional customer service and building individual relationships.
Conducting income and expenditure reviews and setting up payment plans.
Handling difficult calls and supporting vulnerable customers responsibly.
Working exclusively with the company's customers to build lasting relationships.Package and Benefits

The Litigation Specialist role comes with a fantastic package, including:

Annual salary of £32,094 plus bonus.
Up to 25 days' annual leave, plus bank holidays and your birthday off.
A healthcare cash plan and life assurance.
A contributory pension scheme, matched up to 5%.
Long Service Awards and a cycle to work scheme.The ideal Litigation Collections Specialist will have:

At least 12 months of continuous collections experience in consumer credit.
Experience in collections litigation.
A proven track record in managing customer accounts and identifying arrears causes.
Strong negotiation skills and experience dealing with vulnerable customers.
A team spirit and positive attitude.If you have experience as a Debt Collector, Credit Controller, Collections Officer, Arrears Specialist, or Account Manager, you might find this Collections Specialist role to be a perfect fit for your skills and interests.

If you're ready to take on a new challenge as a Collections Specialist, this could be the perfect opportunity for you. Apply now and become part of a team that values empowerment and financial well-being. 

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