Are you a technically-minded IT Support Technician looking for a new challenge for 2025?
Do you want a role that involves varied tasks across different equipment to showcase and build on your technical experience?
We are looking to recruit an IT Support Technician with an excellent technical aptitude to join our innovative IT Support Team. Reporting directly to the IT Infrastructure Manager, you will provide technical support to our on-site and remote employees.
About You Our ideal candidate will be confident with setting up and maintaining technical systems, interested in new technologies, able to provide support to remote users and confident to support with a range of IT and communication requirements.
Duties and Responsibilities Your day-to-day tasks as an IT Support Technician will include:
- Providing IT technical support for our Crewe and Winsford sites and our remote workers, driving license essential.
- Maintaining internal IT in conjunction with other IT engineers, including desktops and peripherals, servers, network, firewalls, internet connections and communication channels such as voice and email.
- Setting up IT access and resources for new starters.
- Providing technical support to clients via ticketing system, email, etc. and escalating technical issues to senior members of the team when necessary.
- Monitoring system performance and ensuring that it is running efficiently.
- Assisting with the management of backups and disaster recovery systems.
Benefits - Competitive salary with annual salary reviews
- 28 days annual leave with an additional day of leave for each full year spent with the company, up to 33 days per year
- Genuine potential for career progression and training with clear development objectives and support
- Death in service insurance at 3 x annual salary
- Pension
- Generous long service cash rewards from 5 years of service
- Cycle to work scheme
- Discounted Gym Memberships
- Staff discount on products
- Staff recognition scheme
- Staff referral scheme with cash rewards
- GP access and mental health counselling support
- Yearly flu vaccinations
- Specsavers vision/ eye care
- Free parking with easy access to rail and bus routes
- Fun and exciting social and team building events
- An intelligent, good humored and modern thinking workforce
Essential Skills Skills Required:
- Excellent technical knowledge of hardware and software, including Windows operating systems and Microsoft Office.
- Able to troubleshoot and resolve hardware and software issues.
- Able to install and configure software and hardware, including servers, workstations, and printers.
- Able to maintain and update computer systems and networks.
- Transport and a driving licence is required for this role.
Kickstart your career with this fantastic opportunity; join us as an IT Support Technician today!
About Company Founded in 2001, H2eCommerce are specialists in selling printer consumables, printers, stationary and office supplies.
Based in Cheshire across two sites in Winsford and Crewe, the award-winning company is run by a team of industry experts, sourcing the best quality ink and toner cartridges available for our customers. These high-quality printer consumables are either newly released original products or ink and toner cartridges which are compatible with an original product.
We aim to offer the best choice of quality and high-value Own Brand compatibles in the UK, bringing a low cost alternative for our business and domestic customers alike.
Cartridge People is the number one retailer of compatible printer cartridges with over 1,000,000 sold every year. We pride ourselves on our award-winning customer service and top quality Own Brand ink and toner cartridges that have helped businesses and households all over the UK cut down on their printing costs.
123-3D.co.uk are the UK-based specialist 3D printing experts, offering the biggest range of 3D printers, filaments and accessories in the UK at the best prices, guaranteed!
DE&I H2e Commerce was formed with the principles of humanity and equality and these values are at the very heart of what we do and how we do it. We focus on creating an environment that values and respects everyone and a workplace that nurtures, supports and empowers employees to fulfil their full potential. Only with a diverse and inclusive team that feels a sense of belonging will we achieve our vision to be the best in our market by continuously delighting our customers.
