Support Desk Administrator

St Ives, Cambridgeshire

£23,500 per annum

Resourcing Group have an exciting opportunity to join a company who are the nationwide supplier of facilities maintenance services with over 34 years' experience delivering M&E building services maintenance to the corporate

Job Description

My client is looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to day. Liaise with client, engineers and subcontractors to ensure works are booked in and completed on time. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks

Key Responsibilities

Ensuring all client instructions are logged
Dealing with incoming calls and emails
Allocation of jobs to engineers and sub-contractors
Recording all communication and arrangements on our in house system along with client portals
Chasing for updates and paperwork
Communication with colleagues/team - keeping them informed of client changes/requirements
Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Recording of daily conference calls with engineersIdeal Candidate:

Essential:

Proven ability to accurately follow procedures
Comfortable and professional on calls and emails
Flexible and adaptable at any given moment, and able to work to timescales
Ability to work under pressure with a can do attitude
Organized with effective time management and ability to multitask
Work well as part of a team
Previous administration experience for at least 1 yearInterested?

Contact Liv Longstaff-Browne

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Resourcing Group is acting as an Employment Agency in relation to this vacancy