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Date Added: Wed 01/01/2025

Customer Service Executive

Birmingham, UK
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Company: PERTEMPS BIRMINGHAM COMMERCIAL

Job Type: Permanent, FullTime

Salary: £12.00 - £12.01 per hour

Corporate Customer Service Executive£12.02ph - Temporary to PermanentEdgbastonKey Responsibilities & Duties
  • The role includes, but is not limited to, the following duties:
  • Managing the company email inbox and telephone.
  • Recording and logging the outcomes of all customer communications in MS Excel.
  • Tracking and managing the resolution of reported issues.
  • Building close working relationships with relevant team members and departments.
  • Preparing and issuing regular reports on identified issues.
  • Writing clear and concise communications to customers.
  • Ensuring proper allocation of work to the appropriate team members.
  • Coordinating and balancing the schedules of team members.
  • Ensuring the availability of necessary materials for resolving issues.
  • Maintaining reasonable timelines for resolving customer issues and keeping customers informed throughout the process.
  • Following the procedures for handling complaints and escalated issues.
  • Referring challenging or complex customer issues to the appropriate manager.
  • Conducting follow-up satisfaction calls to customers.
  • Meeting and greeting clients and customers in the office.
Skills:
  • Proven experience in a similar role is highly desirable.
  • Exceptional telephone and administrative skills.
  • Ability to prioritise workload effectively.
  • Ability to maintain customer confidentiality.
  • Excellent verbal and written communication.
  • High proficiency in MS Office programs.
  • Ability to present a credible and professional image to colleagues and customers.
  • Self-motivated and proactive.
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