Customer Service Operator

Company Overview

A long-established UK-based eCommerce business with nearly two decades of experience, specialising in the distribution of building products for the construction industry and related trades. The company operates online, offering a wide range of products at trade prices with nationwide delivery. Through an extensive supplier network, it sources essential supplies for various professionals across the country.

Summary of Position

As part of a small, dynamic team, this role collaborates with Sales, Accounts, Warehouse, and Direct Supply Chains. The primary focus is providing telephone and email support to customers, both new and existing, addressing various enquiries. The Accounts Payable responsibilities include managing specific supplier accounts, processing invoices, and handling any related queries.

Duties and Responsibilities

Act as the first point of contact for customers, answering phone calls promptly and courteously
Process supplier invoices, issue remittance advices, and resolve invoice queries
Handle diverse customer needs, from order processing to dispatch and aftersales support
Keep the sales team informed about product price changes or discrepancies (e.g., descriptions, quantities sold)
Liaise with suppliers to check stock availability and chase orders
Communicate with couriers to track orders and resolve delivery issues
Manage lost, damaged, or faulty items, familiarizing with claim procedures based on supplier and courier policies
Assist customers in navigating the website using product codes or quote referencesCandidate Profile

Friendly, knowledgeable, and professional telephone manner
Proficient in Microsoft Office suite (Email, Word, Excel)
Experience in Customer Service and Accounts, ideally in a small business environment
Administrative experience, particularly in managing orders from start to finish
Ability to multitask within a small, varied team
Flexible, problem-solving attitudeDesirable

Familiarity with QuickBooks or similar small business accounting software
Experience in the construction or trade industry
Experience in eCommerce environmentsBusiness Hours: 8:30 am - 5:30 pm, Monday to Friday

Refer a friend and earn up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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