Job Description: Senior Business Support Assistant

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Location: Brighton (Hove)
Pay Rate: £13.49 per hour (Via PAYE)
Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM
Contract Length: 6 months (potential for extension)

Are you a detail-oriented administrative professional with a passion for organization and efficiency? Join us as a Senior Business Support Assistant and play a vital role in the success of our team.

Key Responsibilities:

Clerical and Administrative Support
Carry out a wide range of clerical and technical support duties, ensuring work is completed accurately and aligns with Group policies and procedures.
Manage diary schedules and coordinate meetings for the team to ensure smooth operations.
Handle incoming queries professionally, providing clear and helpful responses to internal and external stakeholders.
Team Collaboration and Workflow Oversight
Act as a trusted team member, demonstrating values and behaviours in your daily work.
Oversee the workflow of other colleagues, offering guidance, advice, and direction to ensure tasks are completed efficiently and on time.
Provide coaching and support to junior or less experienced team members, verifying their work and suggesting formal training when necessary.
Point of Contact (POC) for Staff and Departments
Serve as the first point of contact for staff and departmental inquiries, ensuring efficient communication and problem resolution.
Project and Process Improvement Support
Helping to streamline workflows and ensure the team's success in meeting objectives.
Identify opportunities to enhance current processes, procedures, and systems, sharing innovative ideas to drive improvement.
Assist line management in implementing changes within your work area, adapting to evolving priorities.
Relationship Building and Problem Solving
Build and maintain effective relationships with colleagues and stakeholders to clarify facts, exchange information, and resolve issues.
Respond to challenging inquiries, ensuring clear understanding and resolution of customer concerns.
Ad Hoc Duties
Perform general administrative duties, ensuring the smooth running of daily operations.
Flexibly adapt to additional tasks and responsibilities as required by the team or management.

What We're Looking For:

Experience in Administration: Previous experience in a clerical, administrative, or personal assistant role is essential.
Strong Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
Team Player: A collaborative approach with the ability to mentor and guide others when needed.
Communication Skills: Confident and professional in both verbal and written communication.
Problem Solver: Proactive in identifying challenges and suggesting improvements.
Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new systems.What We Offer:

Competitive hourly pay and a supportive team environment.
Opportunity to work with a leading financial organization with potential for contract extension.
A chance to build your skills and advance your career in a role that values your expertise and input.

Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise