Job Opportunity: Service Co-ordinator
Department: Service & After Sales
Location: Leeds (Remote)
Reporting to: Head of Sales & Service
Subordinates: None

Are you a highly organised, customer-focused individual with a passion for ensuring smooth operations in a service-driven environment? We are looking for a Service Co-ordinator to join our team and help drive excellence in service delivery and customer support.

Key Responsibilities:

Service Coordination & Planning:

Schedule and update planning systems for service work.
Assist customers with inquiries regarding service intervals, team availability, and site arrangements for upcoming jobs.
Collaborate with the UK's service division to optimise engineer utilisation.
Ensure timely submission of engineer reports to customers.Customer Support & Sales Assistance:

Provide exceptional customer service, ensuring services comply with all relevant regulations.
Support Sales Managers in sales efforts and customer interactions as needed.
Process customer orders/contracts and manage invoicing for completed jobs.Health, Safety, & Compliance:

Oversee health and safety requirements for service jobs, including preparation and submission of RAMS (Risk Assessment and Method Statements).
Ensure compliance with safety standards and manage annual paperwork for sub-suppliers.
Maintain up-to-date training records and safety certificates for the service team.
Handle accident reporting, near misses, and investigations.Supplier & Stock Management:

Raise orders with approved sub-contractors and monitor performance.
Keep track of stock levels for necessary warehouse parts for service jobs.
Build and maintain strong relationships with sub-suppliers.Training & Resource Management:

Maintain and manage training records for service engineers and arrange necessary training.
Coordinate with technical and engineering departments to support service engineers.Process Improvement & Administration:

Suggest process improvements to enhance business efficiency.
Perform general office duties as required.
Collaborate with the projects department to support service activities.

Knowledge, Skills, and Experience:

Previous experience in field service engineer deployment.
Proficient in IT systems and Microsoft Office.
Experience in an engineering environment and customer-facing roles.
Excellent written and verbal communication skills, with the ability to produce clear and compliant service reports.
Strong organisational skills with the ability to multitask in a fast-paced environment.

Behaviour and Competence:

Strong customer focus and proactive attitude.
Self-motivated and able to work under pressure.
Flexible and adaptable to change.
Excellent interpersonal skills, with the ability to work well within a team.
Ability to motivate others and collaborate with various departments.

Qualifications:

GCSEs or equivalent.
NVQ or equivalent qualification (preferable).
HNC or higher qualification in a relevant field (desirable).

Why Join Us?

This is an excellent opportunity to develop your career in a fast-paced and dynamic environment, with a focus on service excellence and customer satisfaction. If you're a highly motivated and skilled individual with a strong background in service coordination, we would love to hear from you