Tenancy Sustainment Officer/Homelessness Assessment Officer
Temporary
Tower Hamlets
£22.44per hour

To provide a Tenancy Sustainment service to homeless applicants that identifies threats to a tenancy and the measures necessary to preserve it.
To ensure excellent customer service standards are maintained for all relevant client groups and contribute to year on year improvement of those standards.
Ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.
To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options
To liaise with organisations and agencies to promote the welfare of residents