Job Title: Junior IT Account Manager

Location: Dudley, UK

Salary: Up to £35,000 per annum

About Us: We are a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our diverse client base. Our team is passionate about technology and dedicated to providing exceptional service. We are looking for a motivated Junior IT Account Manager to join our growing team in Dudley.

Key Responsibilities:

* Client Relationship Management: Build and maintain strong relationships with clients, ensuring their IT needs are met and exceeded.

* Account Management: Manage client accounts, including regular check-ins, addressing concerns, and identifying opportunities for additional services.

* Technical Support Coordination: Work closely with our technical team to ensure timely and effective resolution of client issues.

* Sales Support: Assist in the preparation of proposals, quotes, and presentations for potential and existing clients.

* Market Research: Stay updated on industry trends and competitor activities to provide valuable insights to clients.

Requirements:

* Experience: Previous experience in account management or a customer-facing role, preferably within the IT sector.

* Communication Skills: Excellent verbal and written communication skills.

* Technical Knowledge: Basic understanding of IT services and solutions.

* Problem-Solving: Strong analytical and problem-solving abilities.

* Team Player: Ability to work collaboratively within a team environment.

* Education: A degree in IT, Business, or a related field is preferred but not essential.

What We Offer:

* Competitive Salary: Up to £35,000 per annum.

* Professional Development: Opportunities for training and career advancement.

* Supportive Environment: A friendly and inclusive workplace culture.

* Benefits: Comprehensive benefits package including health insurance, pension scheme, and more