Job description

Overall relationship building, development and administration of a number designated key accounts
Should be able to work under a high degree of autonomy, be self motivated and use initiative
Have a degree of commercial awareness and understanding of the clients business needs and be willing to gain an understanding of a clients business operation and requirements
At annual renewal the Account Manager should research the options available to the client and present these in a clear, concise and timely manner, with the aims of giving the client the best possible service and retaining their business with a view to advising on other products which may compliment the client
Will also assist with other clients as required.
The Account Manager is the client's first point of contact for any changes or queries relating to their account. Any such queries or changes should be actioned promptly and accurately, with clear communication to both the client and the insurer.
Day to day liaison by telephone and email with clients
Actioning client requests
Confirming all action taken to both client and company in writing
Undertaking to keep up-to-date with all company products & services in order to accurately advise clients
Liaise with clients in the period leading up to annual renewal, performing market research where applicable and making appropriate recommendations to clients
Noting all correspondence undertaken with clients on the database
Keeping client details current and correct on the database
Dealing with invoices and invoice queries on behalf of client and company
Producing reports and presentations for clients as needed
Ensuring best possible customer service is provided to clients and that any issues are escalated to management promptly
Informing management of any lapsed clients and reasons for the lapse
Completing a full Fact Find with each client to ensure we can provide the best possible advice
Keeping up to date with Market products, keeping records of Training for Continued Personnel Development - minimum of 15 hours required per calendar year
Attention to detail
Professional and efficient manner
Good numeracy skills
Commercial awareness
Positive attitude and willingness
Clear, friendly communication style
Impeccable service focus and urgency
Ability to manage workload efficiently

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Schedule:

Monday to Friday
currently working one day a month from the office

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business