Customer Service Operative Wanted In Minworth!

Logistics People are looking for Customer Service Operative to join our team. To support the day to day operational requirements in terms of stock administration, client requests and liaison within the depot.  To offer outstanding customer service in a face paced friendly environment and providing a continuous professional dedicated service.

Location: Minworth, Great Bear 

Working Hours:

Monday - Friday 14:00 - 22:00 Shift Available
Pay rate: £12.50 P/hr

Position: Customer Service Operative

As a Customer Service Operative for Logistics People your role will consist of various duties including but not limited to:

Reconcile goods inbound paperwork
Management of daily floor checks and execution of the reports to conclusion
Creating and distributing stock reports to both internal and external clients
Processing stock queries within agreed timeframes, providing customer care
Investigating discrepancies and processing dispute procedures
Scanning PODs and chasing PODs from hauliers and other depots
Ensure completion and circulation of reports to relevant stakeholders
Control the timely manner and accurate receipt of sales orders, ensuring they are available to the operational teams within agreed timeframes
To communicate with clients by email or phone, ensuring queries are dealt with and managed in a timely and professional manner
Communicate with internal teams to achieve query resolution for clients 
Ensure a positive client experience through high-quality service and communication, thereby attaining client retention
To ensure all day-to-day administration duties are carried out in a timely and professional manner
To ensure cover is available for the team when required 
Any ad-hoc administration duties as directed by your Manager
Skills & Competencies:

Excellent attention to detail and accuracy
Planning and organising skills, high level of numeracy
Negotiating skills, ability to influence and steer
Ability to work without direct supervision
Adaptable and methodical approach to work
Conscientious and reliable
Excellent communication skills in order to deliver accurate information
Ability to work efficiently and accurately under pressure
Effectively prioritise work load in order to meet set deadlines
Able to work as part of a team or individually
Able to work effectively and communicate to the correct level
Professional, approachable and helpful to ensure smooth running of the general operation 
Consumer orientated and customer service driven
What are the benefits of working for Logistics People?

24/7 on-site support
Career progression opportunities
Modern Facilities
Great Rates of Pay
DON'T BE SHY!! APPLY - SUBMIT YOUR APPLICATION TODAY

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