Lettings Manager

Permanent

Full time

Salary £27k + OTE/Bonus

Based in Little Lever

Role Summary

The Lettings Manager is responsible for the overall management and performance of their assigned branch. This role involves overseeing lettings operations (HMOs, Residential Lets and Commercial lets), managing staff, and ensuring excellent customer service. The Lettings Manager will work to achieve branch targets, maintain high standards of service, and foster a positive and productive working environment.

If you have a sold background in Lettings and you are ready for the next leap to excel your career, this may be the move for you!!

Duties and Responsibilities

Operational Management

1. Oversee daily operations of the branch, ensuring efficiency and effectiveness in lettings (HMOs, Residential Lets and Commercial lets)

2. Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent service delivery.

3. Ensure compliance with all relevant property laws, regulations, and company policies.

Team Leadership

1. Lead, mentor, and develop branch staff, fostering a culture of excellence and accountability.

2. Conduct regular performance reviews and provide constructive feedback to team members.

3. Organize and facilitate training programs to keep staff updated with industry trends and best practices.

Client Relations

1. Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.

2. Address and resolve client complaints and issues promptly and professionally.

3. Oversee client acquisition and retention strategies to enhance customer loyalty.

Financial Management

1. Manage branch budget and financial performance, ensuring targets are met or exceeded.

2. Prepare and present regular financial and operational reports to the Head of Estate Agents.

3. Monitor branch expenditures to ensure they are within the allocated budget.

Reporting to: Head of Estate Agents /Student Haus
Direct reports: Lettings Negotiator, Lettings Administrator

Experience

* Minimum of 5 years of experience in the estate agency industry - specifically HMO lettings

Technical Skills

* Proficiency in using CRM software such as Alto CRM and property listing platforms like RightMove and OnTheMarket.

* Strong financial acumen with experience in budget management and financial planning.

* Knowledge of relevant HMO property laws, regulations, and compliance requirements.

Personal Attributes

* Excellent leadership and team management skills.

* Strong problem-solving abilities and strategic thinking.

* Exceptional communication and interpersonal skills.

* High level of integrity and commitment to maintaining client confidentiality.

* Ability to work under pressure and manage multiple tasks simultaneously.

Disclaimer:
This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice and the company reserves the right to modify or assign other duties as necessary to meet business requirements