Housing Advice and Assessment Hub Manager

Permanent

37.5 hours

Liverpool

£33,024 - £37,336

Our client

Morgan Hunt is thrilled to be working with a large homelessness charity in Liverpool to recruit a Housing Advice and Assessment Hub Manager on a permanent basis.

Our client provides support to people who are either experiencing or at risk of homelessness and / or have support needs. Our client is looking for an exceptional manage to take over responsibility for the management and delivery of their Housing Advice and Assessment Hub, providing a range of services for people experiencing homelessness, including people rough sleeping.

As an organisation, they offer help with building confidence whilst developing independent living skills and supporting people to address substance misuse or other health and wellbeing issues.

The role

• To foster an environment where meaningful connections are made with service users which maximise engagement and take up of services on offer.
• To maintain a detailed knowledge and understanding of relevant housing, welfare rights and benefits legislation and to act as a central resource providing expert advice and assistance which resolve or prevent homelessness or housing need.
• To have a working understanding of asylum and immigration legislation.
• To work with key partners to negotiate and inspire successful solutions and outcomes for service users; where appropriate, constructively challenging assessment decisions or exclusions.
• To co-ordinate and support staff to develop and deliver effective needs and risk assessments, initial crisis intervention and support.
• To work with other advice agencies to ensure a co-ordinated approach which maximizes the range of advice available to service users.
• To lead, direct and support a team of staff to deliver timely and effective solutions to homelessness.
• To ensure that staff training and development needs are identified and opportunities are provided for improving skills and understanding
• To ensure designated projects meet all contractual requirements, performance standards and target outcomes.
• To develop and maintain effective and efficient management information systems, providing comprehensive, meaningful and accurate management information analytics as required.
• To make effective use of metrics and management information to develop services which meet identified need
• To work within an agreed budget, ensuring all expenditure is appropriately recorded and reported.
• To build strong professional relationships and clear lines of communication with commissioners, colleagues and partner agencies.

The candidate

• A minimum of 2 years' experience working in a related homelessness, housing or welfare advice setting, planning, co-ordinating and delivering effective housing or welfare advice services to vulnerable people.
• Expert knowledge of housing, welfare rights and benefits legislation and experience of translating this into sound information and advice.
• Experience of negotiating successful outcomes with local authority agencies/other partner agencies
• Experience of managing a project which successfully meets all contractual/outcome targets
• Experience of leading a high performing team, effectively monitoring and managing performance at an individual and team level
• Experience of managing building premises, ensuring essential servicing, repairs and maintenance are undertaken
• Good understanding of all relevant health and safety legislation. Experience of contributing towards full premises risk assessments and ensuring safe systems of work are maintained.
• Experience of effective budget management
• Able to motivate, lead and develop teams and individuals in a positive atmosphere
• Able to delegate tasks effectively and to allocate responsibility for work within an agreed system of caseload management.
• Willing to challenge poor performance positively and constructively.
• This post is subject to a DBS check.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.