Our client seeks an enthusiastic IT Support Engineer to join their expanding technical services team across North London (Islington). This varied role offers the right candidate the chance to gain experience across a wide range of technologies, operating systems, and ticketing systems. You will be the first point of contact for non-technical users, creating tickets and troubleshooting various issues. This role requires you to support multiple sites across north London, so a driving license is essential. This organisation leverages Google Workspace, however, skills in Office 365 are also suitable.

About YouWe are looking for someone with at least one year of first-line commercial support experience. You should enjoy working with people, be team-focused, well-presented, articulate, and able to communicate at all levels. You thrive on challenges and quickly pick up new technologies. Working at our busy support desk will provide excellent on-the-spot learning opportunities, helping you to enhance your skills rapidly.

Basic Job ResponsibilitiesProvide first-line support to customers via phone, email, or in-person for IT-related issues.Google Workspace (Desirable) however, skills in Office 365 are also suitable.Diagnose and resolve hardware, software, and network connectivity problems.Troubleshoot technical issues, escalating complex problems as needed.Assist with software installations, upgrades, and patch management.Set up user accounts, email accounts, and access permissions in Active Directory and other systems.Document support tickets and resolutions in the helpdesk system.Pursue required Microsoft Certifications.

Qualifications and SkillsDriving licence and access to your own vehicle Proven experience in a similar technical support role.Knowledge of Google Workspace (Desirable)Excellent communication skills and a customer service-oriented mindset.Strong problem-solving abilities and attention to detail.

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