Spirehouse, a specialist Social Housing recruitment firm, is currently seeking a Head of Customer Success to support a Social Housing technology provider in Warrington.

The Head of Customer Success role is a new position for the business and will be predominantly field-based. Whoever takes on the post will be responsible for growing relationships with existing clients, managing a small team focused on growing engagement all whilst being very solution focused.

The Head of Customer Success post will cover many responsibilities, though these aren't exhaustive:

* Ensuring that superb relationships exist throughout business clients

* Setting Key Account Objectives per account, reporting on service adoption through data and plans on agreed targets

* Leading the customer success function, setting, managing and inspecting team members goals and objectives to ensure overall goals are met

* Supporting the team with resident and staff presentations

* Taking responsibility for all client reporting, producing high-quality reports and presentations on all aspects of the use of service, capturing customer and client feedback

* Leading on strategic clients quarterly review meetings, presenting the latest status of all accounts and pulling in other colleagues as needed to support

* Working with the Head of Marketing and Head of Client Development to create a three-year Customer Success Journey building out a drafted framework

* Liaising with the Head of People to create content for our Learning Management System, covering but not limited to client staff training, presentations and installer training

* Developing a return on investment model of services

* Identifying service improvements in conjunction with Technical and Operations teams

To secure the Head of Customer Success post, the business is seeking the below:

* Experience in a business development, client management or client relationship role

* Experience working with vulnerable people or charities

* An ability to work flexibly

If interested or want to discuss other Head of Customer Success or Social Housing roles please get in touch with Matt Baird