Job Title Contract Support / Helpdesk
Based Southampton
Purpose Of The Job
Provide an operationally sound service to both internal and external clients.
Main Duties And Responsibilities
* Day to day operation of a QFM and Financial system
* Day to day liaison and updates with key customer
* Day to day liaison and updates with management team
* Day to day liaison and organisational assistance to the engineering team
* Ensuring that SLA and KPI's are met through effective management of the QFM system
* Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
* Positively respond to both our internal and external customers through effective communication and personal accessibility.
* Understand procedures and processes and operate them to the required standard.
* Achieve results within quality and time restraints.
* Perform with an understanding of business requirements and changes and ensuring continuous improvement.
* Actively participate in a diverse and effective team.
* Convey messages and ideas clearly and openly.
Person Specification
Education
A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
Training
Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.
Experience
Previous experience of a customer-facing role.
Aptitudes
* Must demonstrate a strong sense of customer focus.
* Excellent verbal, and good basic standard of written, communication skills.
* Self-motivated and systematic.
* Results/ task orientated, attention to detail and accuracy.
* Excellent time management and organisational skills.
* Commitment to continuous improvement.
* Ability to work as part of a team, as well as independently