Senior ServiceNow Developer - Manchester/Hybrid - £409 p/d - 6 months
Overall Experience:
- 4-8 years of overall experience. 2-3 + years of ServiceNow experience
- Experience in Development, Integration, implementing, and customizing ServiceNow.
- Responsible for implementing ServiceNow ITOM suite Asset, CMDB, Discovery, Service Mapping and Event Management.
- Experience in Programming and Object-Oriented Programming (OOP).
- Strong understanding of the ServiceNow platform and CMDB concepts.
- Work on implementation, operation, and maintenance of one or more major CMDB products
- Work on asset/CI discovery tools, both agent-based and agentless.
- Maintain the configuration management database (CMDB) and related system documentation, implement approved changes to CMDB structure including attributes and relationships.
- Plan, schedule and perform independent audits and audits on the CMDB, comparing contents with the IT infrastructure.
- Collaborate with the customer to ensure requirements are met and ensure the CMDB integrity.
- Produce and publish management reports from CMDB.
- Provide executive support to the Configuration Management Board, including scheduling meetings, developing agendas, assisting project managers who are on the agenda and assisting the Chair.
- Install, maintain and troubleshoots problems related to Configuration Control Board action items/issues.
- Collaborate with team to create and implement the configuration management plan
- Identify complex problems and review related information to develop and evaluate options and implement solutions, ability to monitor self, other individuals, or organizations to make improvements or take corrective action.
- Identify and maintain all assets and features associated with the configuration items (CIs).
- Conduct configuration audits, correct issues as required, and identify process improvement opportunities.
- Ensure the accuracy of CIs within database
- Implementation of CMDB and around rules as well integration with CI discovery tools
- Knowhow of ITOM - Discovery, Service Mapping2
