Job Title:

Telesales Manager

Location:

Manchester City Centre

Salary:

£40,000 - £45,000 (DOE)

Hours:

37.5 hours per week (hours between 08:00am and 18:00pm)

Do you have experience of managing a team of individuals within a telesales environment? Are you looking for a role within a business that will provide you with a platform to build a successful career? The Recruitment Co. are currently supporting one of our key clients and this could be the perfect opportunity for you.

Job Responsibilities:

• Achieving a team target that's aligned to budget
• Ensuring that each Telesales Executive achieve targets
• Outbound sales process set with minimal KPI's
• Converting inbound sales leads into profitable new business
• Driving daily performance against set target
• Assist with migration from ATOS to digital platform - App/Web
• Implementing a yielding strategy to drive revenue through the telesales team
• Compiling and analysing sales figures to report back to the wider business
• Delivering excellent customer service to both existing and new customers
• Driving the implementation and growth of new products into both new and existing business
• Perform monthly 1-2-1's with the telesales team to develop individuals
• Setting yearly Key Performance Indicators (KPI's) in line with the overall sales strategy
• Responsibility for monitoring competitor activity
• Ensuring accurate input of data into Microsoft CRM
• Manage customer misuse of season tickets ensuring adherence to T's and C's
• Manage and monitor web chats which come into the sales team for quality purposes
• Distribution of 'contact us' via the website ensuring customers are contacted within 24 hours SLA

The Person:

• Being able to conduct monthly 121's and recognise areas for development and set annualised objectives
• Understand how to set targets and KPI's, which in turn will drive a pre-determined result
• Excellent sales and negotiation skills
• Clear communication skills
• Ability to drive a team's performance to a given target
• Previous knowledge of CRM systems
• Previous team management in a similar environment
• Previous experience of selling over the phone or field sales

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional