Would you like to progress your career working for a great insurance company?

Do you have an insurance background working as a Business Analyst?

The opportunity:

It's an exciting time to join as our business grows. We have just moved into brand-new innovative offices in Leeds city centre right next to the train station, and we currently have an exciting opportunity for a dynamic Business Analyst to join the Direct Operations & Change Team, situated across our Manchester & Leeds offices. This role will be responsible for bridging the gap between business objectives and technological solutions. The BA is a key component of the Operations & Change team supporting the delivery of strategic projects within the change roadmap, initiating, implementing change and process simplification and improvements, working with multi- functional teams across the Direct division and the wider business and with third party system providers.

A combination of technical and non-technical skills are key to this role.

What you'll be doing:

• Requirement Gathering and Analysis: Collaborate directly with partners to collect detailed requirements. This includes conducting interviews, workshops, and surveys to understand business needs and objectives
• Documentation: Create comprehensive documentation that outlines business requirements, functional specifications, and process mappings, serving as a reference for development teams and project managers. Create visual representations of processes to understand and optimise workflows
• Solution Design: Partner with IT teams to design solutions that meet business requirements. This involves developing use cases, workflow diagrams, and functional requirements
• User Acceptance Testing (UAT): Coordinate and manage the UAT process to ensure the solutions meet predefined requirements. Develop test plans, test cases, and facilitate testing sessions with end-users
• Project Management Support: Assist project managers with planning, coordination, and execution of IT projects. This includes project scheduling, resource allocation, and risk management
• Stakeholder Communication: Serve as a liaison between business units and IT teams, ensuring clear and consistent communication to keep all collaborators informed about project progress and changes
• Problem-Solving: Identify and resolve issues during project implementation. This involves risk management, solve technical problems and devising alternative solutions.
• Process Improvement: Analyse existing business processes to identify areas for improvement. Recommend and implement changes to enhance performance and efficiency. Capability to identify and uncover improvement opportunities or gaps within workstreams from a BAU perspective

Our must haves:

• Experience as a Business Analyst within the insurance industry
• Highly effective at translating business requirements into user stories in a format that is easily consumable by Agile teams
• Experience generating robust documentation to support the rollout of new systems and improvements
• Require candidates to have familiarity and/or experience with various digital technology applications and software, ideally someone who is technically inclined.
• A good grasp of understanding of business processes Vs knowing how tech integrates to provide better solutions
• Proficient in Excel, Visio, and various other Microsoft applications
• Proficient in business and technical stakeholder management, sensitive to the needs of each stakeholder yet comfortable to challenge where appropriate
• Competent facilitator of workshops to achieve focused outcomes
• Proven experience working independently
• Excellent written and oral communication skills, with the ability to communicate to a wide range of audiences
• Work closely with development and product teams to ensure accurate implementation of requirements
• Assisting during the execution of user acceptance testing and supporting client through to BAU
• Understanding of the Project Life Cycle and Agile/Waterfall development and testing principles

What's in it for you?

• A great starting salary plus 17% annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!