Customer Service Manager

Foston

35,000 - £40,000

The Role:

A leading manufacturer are looking to recruit a Customer Services Manager to join their team. As a manager you'll be expected to answer both customer and team questions and resolve problems, set team goals, monitor progress, onboard and train staff members. We are looking for a proactive, professionally presented person, who wants to be part of a growing organisation, who understands the challenging relationships with stakeholders.

What will you be doing?

* Manage the team, answering questions and resolving problems, setting team goals, monitoring progress, onboarding and training team members.

* Create good working relationships with colleagues, managers and other stakeholders e.g., customers and suppliers.

* Constantly review standards and working practices to achieve and exceed targets.

* Validate and process customer orders using our purpose-built ERP Software.

* Record accurate information and determine required course of action, referring to the relevant departments (as appropriate) over issues where the relevant technical or practical experience is required to make a sound judgement.

* Provide up-to-date accurate stock figures and other progress information as required.

* Mentor, train and coach team members and colleagues to enhance performance and deliver the future talent.

What will you bring to the party?

* The ideal candidate will have a minimum of 3 years customer service or administrative support

* GCSE level mathematics and English are essential.

* Be a great communicator, with great task management and organisational skills.

* Drive commitment to excellence in quality and efficiency placing the customer at the centre of operational activities meet quality objectives.

* Communicate in an open and honest manner, demonstrating ethical and professional behaviours at all times, whilst remaining organised and calm under pressure.

What Happens Next?

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