AL787: Assistant Worktop ControllerLocation: Taunton / BridgewaterSalary: £39,500First Military Recruitment are currently seeking an Assistant Workshop Controller on behalf of one o four clients.Working hours are Monday to Friday 0730 – 1730.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:

• Providing feedback to customers on their service/repair, including pricing (estimating) of additional work when required, explaining the reasons fully and competently.
• Assist with the day to day running of the workshop.
• Assist with the managing all staff within the department, communicating instructions to technicians and ensuring that work is completed in a timely manner.
• Costing jobs ready for invoicing.
• Quality check job cards for audit purposes.
• Assist with customers bringing in their vehicle for recall, scheduling and service or repair.
• All aspects of compliance including DAF Check and RMI.

Skills and Qualifications:

• A working technical understanding of vehicles in order to clearly explain repairs/additional repairs to customers.
• Customer service skills, including dealing with difficult situations and an ability to up-sell services and products where appropriate.
• Strong IT skills.
• Awareness of warranty guidelines, service intervals, etc would an advantage.
• Be organised, efficient and able to multi-task efficiently.
• Be flexible, energised and a team player.
• Previous experience in a similar role would be an advantage.
• Assist with the management of efficiency, productivity and utilisation.
• Meet all KPI targets set out by depot manager.
• Attend relevant product training courses.

Benefits:

• A market leading manufacturer led training plan to develop your skills.
• 22 days holiday + bank holidays.
• Competitive employer pension.
• Career development opportunities.
• £2000 Referral bonus for successful introduction of fellow technicians.

Location: Taunton / BridgewaterSalary: £39,500