Technical Support Engineer
* Washington
* Permanent
* £34,000 per annum
A growing manufacturing company based in South Tyneside are looking for a Technical Support Engineer to join their team on a permanent basis.
You will be based onsite at the engineering facility in South Tyneside, working closely with the Service Manager & field engineers to provide technical support to customers and distributors.
What You'll Bring to the Team
* A technical approach, ideally with some engineering experience to complement this.
* A degree in an engineering discipline, or hands-on engineering experience would be a big plus
* Ability to follow engineering schematics
* Excellent customer service skills - you'll be liaising daily with customers and suppliers as a company representative
What You'll Be Doing
* Providing technical service support to customers across UK and Europe - this will mainly be over the phone or email, but occasionally will involve in-person support.
* This support could be focussed on repairs, routine service, user training or general queries
* Using a range of systems and documentation processes to ensure full service & repair traceability
* Working with the Service Manager to resolve and escalated customer issues
* Liaising with field engineers to arrange effective schedules and confirm travel arrangements
For more details on this opportunity, please click apply or contact Sam Hetherington at Pin Point Recruitment