Job Title: User Experience (UX) and Content Designer

Job Overview:
We are seeking a creative and detail-oriented User Experience (UX) and Content Designer to join our clients team. This role combines UX design and content creation to deliver human-driven, intuitive, and accessible digital government services. You will work closely with cross-functional teams to enhance user experiences across various platforms, aligning with user needs and organisational goals.

Key Responsibilities:

UX Design:

• Apply user-centered design principles to create accessible and intuitive user experiences.
• Conduct user research to understand user needs and pain points.
• Design seamless user journeys, wireframes, and prototypes.
• Collaborate with product managers and developers to align designs with technical requirements.
• Maintain UX documentation, including personas and journey maps.

Content Design:

• Develop clear, concise, and engaging content for web pages, apps, and digital interfaces.
• Advocate for accessibility best practices to ensure inclusive content.
• Ensure content aligns with brand tone and voice.
• Collaborate with stakeholders to iterate on content designs and improve usability.

Cross-functional Collaboration:

• Work with developers, service designers, and other teams to integrate UX and content into product development.
• Participate in brainstorming sessions and advocate for user-centered design throughout the development process.

Testing and Optimisation:

• Simplify complex information into user-friendly formats.
• Conduct usability testing to validate designs and content.
• Use data and performance metrics to refine and optimise content and UX design.

Key Skills and Qualifications:

• NFQ Level 6 in Communications, English, Digital Media, or related fields.
• Proven experience in UX or content design, ideally within public service.
• Proficiency in design and prototyping tools (e.g., Figma, Adobe Creative Suite) and content management systems.
• Strong communication and presentation skills.
• Ability to simplify complex information into clear, accessible content.
• Familiarity with user research methodologies and accessibility standards.
• Experience working in agile environments.

Desired Experience:

• Experience with government bodies or public-facing services.
• Familiarity with analytics tools (e.g., Google Analytics) and SEO best practices.
• Knowledge of information architecture and basic HTML/CSS skills.
• Bachelor's Degree (NFQ Level 7/8) in related fields is preferred.