Credit Controller   The responsibilities of a credit controller is to collect all outstanding monies owed to the business, ensuring payments are received on time. This may mean handling customer queries at both head office & branch level. A credit controller must be confident in there collection ability & when speaking with customers.Excellent organisation is essential along with being able to work under pressure with a high volume of accounts. A credit controller must be pro-active  Payments              

• Monitor bank statements daily for ledger payments
• Send online payment links (debt / credit card) for payments
• Posting cash onto ledger accounts from the banking
• Allocating posted cash on accounts towards invoices
• Allocating credit notes & write offs
• Contacting customers for remittances & saving down remittances
• Update shared documents for movements e.g allocations, credit note requests & write offs
• Raise credit notes/Write off requests

  Customer contact

• Be polite & professional to customers & colleagues
• Action the shared mail box, replying to customers contact within 24 working hours – including responding to quires, statement & invoice requests
• Communicate with franchisee to ensure they understand the branches debt situation
• Contact customers by telephone & email to arrange payment for invoices on time
• generate statements for customers, monthly or on demand
• Download and send invoices to customer along with PODS when required.
• Review accounts for an escalation route in the event of none payment – such as a legal referral.

Insurance

• Monitor account balances & ensure adequate insurance cover
• Review credit safe limits on high ledger balances
• Ensure cash accounts remain as cash accounts, unless credit limit is approved
• highlight any potential risk accounts
• Understand the insurance claim process & how to make a claim if required

Systems

• Be confident in using Excel & office software
• Ensure factual notes are made on accounts with each customer contact

KPI / Targets

• Reduce debt on ledgers monthly by 85% (number of accounts)
• Taking incoming calls
• Attending team calls on time at 9am & 2.30pm, unless otherwise stated

Communication

• work as part of a team and help provide ledger cover
• Provide daily updates to the accounts receivable Manager

  Duties are not limited to the above mentioned