As a Temporary Customer Service Advisor you will be responsible for liaising with customers via inbound calls & emails, providing assistance and guidance to their queries.

Client Details

This client is a well-established legal business within Liverpool. They are looking for a Temporary Customer Service Advisor to join their Liverpool office for 3 months.

Description

As a Temporary Customer Service Advisor you will:

• Handling inbound calls & emails from a customer base
• Providing assistance and guidance to the customer
• Processing information and updating CRM system
• Creating cases on the system for the teams to assist the customer
• Liaising with internal teams to better assist the customer

Profile

To be successful in this role:

• A strong background in customer service, particularly within a telephony based role
• Excellent verbal and written communication skills.
• Proficiency in using computer systems for order processing.
• A knack for problem-solving and conflict resolution.
• The ability to work well in a team.
• Knowledge of customer service principles and practices.

Job Offer

In return, our client can offer:

• Immediate start.
• Free on-site-parking.
• Mon - Fri working patterns.
• A friendly and supportive team environment.