Service Coordinator - Havant

I am seeking a dynamic Service Coordinator / Account Manager / Customers Services professional to join a growing team within a UK-wide critical solutions provider.

This is a great opportunity to join a forward-thinking engineering company where your customer service skills will be valued. You'll play a key role in managing customer relationships and responding to their needs proactively.

The Role:

As a Service Coordinator, you'll be the first point of call - managing customer relationships, scheduling service and remedial works, and ensuring the smooth operation of the busy service desk.

Responsibilities:

Managing a portfolio of clients as their dedicated Service Coordinator

Effectively communicating with all stakeholders, both verbally and in writing

Forecasting engineer requirements based on upcoming jobs and service contracts

Identifying sales opportunities and preparing quotations for contracts and renewals

Providing regular reports and maintaining accurate records in the database and CRM

Offering administrative support to the service team, including documentation and parts ordering

Scheduling and coordinating service works, ensuring accurate information for engineers

About You:

An experienced and detail-oriented professional with excellent customer service skills and the ability to thrive in a fast-paced environment.

Previous administration and account management experience in a similar setting

Strong relationship-building skills with internal and external parties

Excellent time management and prioritisation skills

A proactive, can-do attitude and a willingness to learn

The Benefits:

£25-30k (doe) Plus benefits package

Continuous training and development opportunities

A supportive and collaborative work environment

Opportunities to make a tangible impact on our customer satisfaction and business success

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy